Terms of service

VERVIEW

Welcome to HOXEN! The terms “we,” “us,” and “our” refer to HOXEN. HOXEN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). HOXEN uses the Shopify platform, which enables us to provide the Services.

The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your state or province of residence and that you give us your consent to allow any of your minor children to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and your billing, payment, and shipping information. You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

ARTICLE 2 – OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that the colors or appearance of products may differ from what is displayed on your screen due to the type of device you use to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is displayed or represented in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. HOXEN reserves the right to accept or reject your order for any reason, at its discretion. Your order is not considered accepted until HOXEN provides written confirmation. We must receive and process your payment before your order is confirmed.

Please review your order carefully before submitting it, as HOXEN may not be able to accept cancellation requests once an order has been confirmed. If we reject, modify, or cancel your order, we will attempt to contact you using the email address, billing address, and/or telephone number provided at the time the order was placed.

Your purchases are subject to our return and exchange terms in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

ARTICLE 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.

Prices displayed in our online stores may differ from those offered in physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions relating to our Services that may affect pricing and that are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as necessary.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) the charges incurred will be honored by your credit card company; and (iv) you will pay the charges incurred at the displayed prices, including shipping and handling charges and all applicable taxes.

ARTICLE 5 – SHIPPING AND DELIVERY

We cannot be held responsible for shipping or delivery delays. All stated delivery times are estimates and are not guaranteed. We disclaim responsibility for delays caused by carriers, customs procedures, or events beyond our control. Once products are handed over to the carrier, ownership and risk of loss are transferred to you.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio content, and their design, selection, and arrangement, are the exclusive property of HOXEN, its affiliates, or its licensors. They are protected by U.S. and foreign patent, copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent.

Unless expressly stated otherwise in these Terms, nothing shall be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property right belonging to HOXEN, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted under these Terms are reserved by HOXEN.

HOXEN’s names, logos, product and service names, designs, and slogans are trademarks of HOXEN, its affiliates, or its licensors. You may not use them without HOXEN’s prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing on the Services are trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and agree to the terms applicable to such tools as provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services, including new tools and resources. Such new features will be considered part of the Services and will be subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including integrated third-party features. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Services to access third-party materials or websites, you do so at your own risk.

We disclaim responsibility for any harm or damage related to your access to third-party websites or your purchase or use of products, services, resources, or content available through such websites. Please carefully review third-party policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

[NOTE TO MERCHANT: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]

HOXEN is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase made through our Store is conducted directly with HOXEN. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and HOXEN, including any injury, damage, or loss resulting from products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchase and transaction with HOXEN.

ARTICLE 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide the Services. Please review our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.

ARTICLE 11 – FEEDBACK

If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.

For example, we may exercise our rights under this license to operate, provide, evaluate, improve, and promote the Services and to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (i) you own or otherwise have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms.

We are and shall be under no obligation to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Services or any related website.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility and accept no liability for Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain information that includes typographical errors, inaccuracies, or omissions, including those relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

ARTICLE 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, state, or local regulation, rule, or law;
(c) to infringe upon the intellectual property rights of HOXEN, Shopify, or any third party;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise harm any of our employees or any other person;
(e) to submit false or misleading information;
(f) to knowingly send, receive, upload, use, or reuse any material that does not comply with these Terms;
(g) to transmit or cause the sending of advertising or promotional material, including “spam,” “chain letters,” “junk mail,” or similar solicitations;
(h) to impersonate or attempt to impersonate any person or entity;
(i) to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that, in our judgment, may harm HOXEN, Shopify, users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) engage in spam, phishing, pharming, or pretexting through the Services;
(e) use robots, spiders, scraping, data collection or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual means to access the Services;
(f) interfere with, circumvent, or disable security or authorization features, robot exclusion headers, or other measures implemented by us to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 – AGENTS

14.1

This section (“Agent Terms”) applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services.

An “Agent” means any software or service acting autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity and that may operate on a device owned or used by a person without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the requirements set forth in Section 14.4 below.

In addition, no Agent may access, use, or interact with the Services if we have instructed that Agent not to access, use, or interact with any Service.

14.3

We may restrict, including through technical measures, whether and how an Agent may access, use, and interact with the Services.

14.4

Agents must:

(i) identify in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including the following statement in the user-agent string: “Agent/[agent name]”;

(ii) not conceal or disguise the fact that access, use, or interactions originate from an Agent, including by (a) imitating human behavior or interaction patterns or (b) bypassing or completing CAPTCHAs or other measures intended to distinguish computer use from human use;

(iii) respond truthfully to any question or prompt intended to determine whether interactions originate from a human or a computer;

(iv) not circumvent or evade any measure intended to block, restrict, modify, or control Agents’ access to, use of, or interactions with the Services.

ARTICLE 15 – TERMINATION

We reserve the right to terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination.

The following provisions will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

ARTICLE 16 – DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

ARTICLE 17 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, NOR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HOXEN, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable attorneys’ fees, owed to any third party and arising out of (1) your breach of these Terms of Service or the documents incorporated herein by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim covered by this indemnification obligation, provided that any failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced as a result. We may control the defense and settlement of any claim at your expense, including the selection of legal counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which you may not unreasonably withhold. You will cooperate in the defense of any claims covered by this indemnification obligation, including by providing relevant documents.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such determination shall not affect the validity or enforceability of any other remaining provisions.

ARTICLE 20 – WAIVER; ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us, including, without limitation, any prior versions of the Terms of Service.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 21 – ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment shall be deemed null and void.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.

ARTICLE 22 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you with the Services shall be governed by and construed in accordance with the federal laws and the laws of the states or territories applicable to the courts of competent jurisdiction in the jurisdiction where HOXEN has its registered office.

You and HOXEN expressly consent to the territorial and personal jurisdiction of such courts.

ARTICLE 23 – HEADINGS

The headings used in this agreement are included for convenience only and shall not affect or limit the interpretation of these Terms.

ARTICLE 24 – CHANGES TO THE TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to periodically check our website for any changes.

We will notify you of any material changes to these Terms as required by applicable law, and such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services following the posting of any changes to these Terms constitutes acceptance of those changes.

ARTICLE 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us at: hoxensupport@gmail.com.